Getting Help
Need assistance with Kasanova? Here's how to get support.
Documentation
Getting Started Guide - New to Kasanova
Security Best Practices - Essential reading
Wallet Operations - Sending and receiving
Tokens - KRC20 guide
Domains - KNS guide
Community Support
Telegram
Active community and team
General questions and discussions
Discord
Dedicated help channels
Community events
Twitter/X
Updates and announcements
Direct Support
GitHub Issues Report bugs or request features. Include:
Device model and OS version
Kasanova version (Settings > bottom of the menu)
Screenshots if applicable
Steps to reproduce
Email Support For sensitive issues: [email protected]
Never share your seed phrase
Include device and version info
Before Reaching Out
Gather information:
Device model (e.g., iPhone 14, Pixel 8)
OS version (e.g., iOS 17, Android 14)
Kasanova version
Error messages or screenshots
Steps to reproduce the issue
Check:
Community channels for similar questions
You're on the latest version
What We CANNOT Help With
Seed Phrase Recovery: If you've lost your seed phrase, we cannot recover it. It never leaves your device. This is by design for your security.
Transaction Reversal: Blockchain transactions are permanent. We cannot reverse them.
Account Access: We don't have access to your funds. We cannot move your money even if you ask.
Emergency Support
Lost Access If you have your seed phrase, your funds are safe:
Install Kasanova on new device
Import using seed phrase
See: Importing a Wallet
Security Concerns If you suspect security issues:
Transfer funds to new wallet immediately
Report to: [email protected]
Response Times
Community Channels - Usually within hours
Email Support - 2-3 business days
Next Steps
Last updated